Rite Diagnosis Privacy Policy

1. Information We Collect

Rite Diagnosis may collect information that you voluntarily provide when completing an intake form, purchasing an assessment service, contacting us, or participating in the assessment process.

Information may include:

• Full name
• Current address
• City, state, and ZIP code
• Mobile telephone number
• Email address
• Date of birth
• Biological sex
• Occupation
• Selected assessment service
• Payment status
• Assessment case reference number
• Assessment workflow status
• Testing or assessment links associated with your case
• Report-delivery information
• Communications related to your assessment

Rite Diagnosis currently provides online assessment services to adults age 18 and older.

Certain services may be limited to residents of New York State.

2. Health and Assessment Information

Information you provide during the assessment process may relate to your health, symptoms, attention, behavior, or other personal circumstances.

Rite Diagnosis uses this information to:

• administer the assessment process;
• determine the appropriate assessment workflow;
• communicate assessment instructions;
• coordinate computerized testing;
• conduct professional review;
• prepare applicable reports or documentation; and
• provide services you have purchased.

Information submitted through the website does not, by itself, establish a medical diagnosis.

Professional clinical determinations are made separately through the appropriate assessment and review process.

3. Rite Diagnosis CRM

When you submit an intake form, Rite Diagnosis may create an internal case record in its customer relationship management system.

The case record may include:

• your contact information;
• selected service;
• case reference number;
• payment status;
• testing status;
• assessment link;
• report-delivery information;
• email communication history; and
• workflow status.

Authorized Rite Diagnosis personnel may access this information as necessary to administer your case.

4. Payment Information

Payments are processed through Stripe.

Rite Diagnosis does not intend to store your complete credit card number, expiration date, or security code within its website CRM.

Payment information entered during checkout is processed by Stripe according to Stripe’s own terms and privacy practices.

Rite Diagnosis may receive and retain transaction-related information such as:

• payment status;
• transaction identifiers;
• amount paid;
• selected service; and
• confirmation that payment was successfully completed.

5. Assessment Platform

Rite Diagnosis may use third-party assessment platforms, including MHS / MAC+, to administer computerized assessments.

When appropriate, Rite Diagnosis may create or assign an assessment through that platform and provide you with a client-specific testing link.

The assessment provider may independently collect or process information when you use its platform. Your use of that platform is also subject to the provider’s privacy and security practices.

Rite Diagnosis currently instructs clients to complete computerized assessments on a laptop or desktop computer and not on a phone or tablet.

6. Email Communications

Rite Diagnosis may send emails relating to your case, including:

• intake confirmation;
• payment confirmation;
• assessment instructions;
• assessment links;
• report availability;
• case-related notices; and
• support communications.

These messages may contain your name, case reference number, selected service, or secure links associated with your case.

Clients should not forward assessment or report links to other individuals.

Email delivery involves third-party email infrastructure and cannot be guaranteed to be completely secure.

7. Reports and Secure Links

When a report is available, Rite Diagnosis may provide access through a secure or client-specific link.

Rite Diagnosis does not recommend sharing report links with individuals who are not authorized to access your information.

If you believe a report link has been exposed or sent to the wrong individual, contact Rite Diagnosis promptly.

8. Spam Prevention and Website Security

Rite Diagnosis uses security tools designed to help protect the website and reduce fraudulent or automated submissions.

These tools may include Cloudflare Turnstile and related security services.

Security systems may process technical information such as:

• IP address;
• browser information;
• device information;
• request timing;
• security signals; and
• other information used to determine whether website activity appears legitimate.

9. Information Collected Automatically

When you visit RiteDiagnosis.com, the website or its hosting and security providers may automatically collect limited technical information, including:

• IP address;
• browser type;
• operating system;
• device type;
• pages visited;
• date and time of requests;
• referring pages; and
• security-related information.

This information may be used for website operation, troubleshooting, security, fraud prevention, and system administration.

10. How We Use Information

Rite Diagnosis may use information collected through the website to:

• create and manage assessment cases;
• process service requests;
• verify payment status;
• provide assessment instructions;
• communicate with clients;
• administer testing workflows;
• conduct professional review;
• provide reports and related documentation;
• respond to questions or support requests;
• maintain website and system security;
• prevent spam, abuse, and fraudulent activity;
• maintain operational records; and
• comply with applicable legal or regulatory obligations.

Rite Diagnosis does not sell personal information to advertisers.

11. Who May Access Your Information

Access to client information is intended to be limited to individuals who require it to perform their responsibilities.

This may include:

• the clinician responsible for professional assessment and review;
• authorized Rite Diagnosis staff;
• authorized administrative support personnel;
• website or technical personnel when necessary to maintain or troubleshoot the system; and
• service providers that process information on behalf of Rite Diagnosis.

Staff access to the Rite Diagnosis CRM may be restricted according to job responsibilities.

12. Third-Party Service Providers

Rite Diagnosis relies on third-party services to operate parts of its website and assessment workflow.

These may include:

Stripe
Payment processing.

MHS / MAC+
Computerized assessment administration.

Cloudflare
Spam prevention, security, and website protection.

Website hosting and WordPress infrastructure
Website hosting, database storage, and application functionality.

Email service providers
Delivery of transactional and case-related communications.

Each third-party provider operates under its own terms, privacy practices, and security policies.

Rite Diagnosis may provide information to these providers only as reasonably necessary to deliver the applicable service or operate the website.

13. Cookies and Similar Technologies

RiteDiagnosis.com may use cookies or similar technologies required for:

• website functionality;
• WordPress operation;
• user authentication;
• security;
• spam prevention;
• session management; and
• payment or service workflows.

Your browser may allow you to restrict or delete cookies.

Disabling necessary cookies may prevent certain website functions from operating properly.

14. Information Security

Rite Diagnosis uses reasonable administrative and technical safeguards intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

Measures may include:

• HTTPS encryption;
• restricted staff access;
• strong account credentials;
• spam and bot protection;
• payment processing through Stripe;
• case-specific workflow controls; and
• system monitoring and maintenance.

No website, email system, database, or internet transmission can be guaranteed to be completely secure.

15. Data Retention

Rite Diagnosis may retain information for as long as reasonably necessary to:

• provide assessment services;
• maintain clinical or administrative records;
• support client communications;
• comply with legal, professional, insurance, tax, or regulatory requirements; and
• maintain appropriate business records.

Retention periods may vary depending on the type of information and the reason it is maintained.

16. Data Correction and Privacy Requests

You may contact Rite Diagnosis if you believe personal information associated with your case is inaccurate or if you have questions about how your information is handled.

Depending on applicable law and record-retention requirements, you may also be able to request:

• access to certain personal information;
• correction of inaccurate information; or
• deletion of information that Rite Diagnosis is not legally or professionally required to retain.

Certain records may need to be preserved for healthcare, legal, regulatory, billing, security, or administrative purposes.

17. Children’s Privacy

Rite Diagnosis’ online ADHD assessment services are intended for individuals age 18 and older.

The website is not intended to knowingly collect assessment intake information from children through the adult assessment workflow.

If Rite Diagnosis becomes aware that information was submitted through this workflow for an individual under age 18, the submission may be rejected or removed as appropriate.

18. Legal Disclosures

Rite Diagnosis may disclose information when reasonably necessary to:

• comply with applicable law;
• respond to a court order, subpoena, or lawful government request;
• protect the rights, safety, or property of Rite Diagnosis, clients, or others;
• investigate fraud or misuse of the website; or
• enforce applicable agreements and policies.

Any disclosure will be limited as appropriate under the circumstances and applicable law.

19. External Websites

RiteDiagnosis.com may contain links to websites operated by other organizations.

Rite Diagnosis is not responsible for the privacy practices, security, content, or policies of third-party websites.

Clients should review the privacy policies of third-party services before submitting information to them.

20. Changes to This Privacy Policy

Rite Diagnosis may update this Privacy Policy as its services, technology, legal obligations, or business practices change.

The updated version will be posted on this page with a revised effective date.

21. Contact Rite Diagnosis

If you have questions about this Privacy Policy, your personal information, or the Rite Diagnosis assessment process, please contact:

Rite Diagnosis
Website: RiteDiagnosis.com
Email: info@ritediagnosis.com